Text Message Verification Codes: How Patients Opt In

Program: AP Dental Verification Codes (operated by Well Group Dentistry). We text a one-time verification code to a patient's mobile number only when the patient asks for one to sign in on ap.dental. This number sends verification codes only: no marketing, reminders or promotional messages.

How patients opt in

  1. The patient opens one of our sign-in screens on ap.dental: online booking (ap.dental/pages/appointments) or the Wellness Plan member portal (ap.dental/pages/wellness-plan, then "Manage My Plan"). The same sign-in step is also used on our patient billing page and in the web chat on ap.dental.
  2. The patient selects Text message (email is always offered as an alternative), and either enters their own mobile number or confirms the number already on their patient record.
  3. Directly under the text option the screen shows: "We'll text a one-time verification code to this number. Msg & data rates may apply. Reply HELP for help, STOP to opt out. SMS Terms · Privacy Policy", with links to our SMS Terms and Privacy Policy.
  4. Only after the patient clicks Send text code or Continue do we send exactly one message containing the code.

Screenshot: Online booking (ap.dental/pages/appointments, "Your Info" step)

Online booking verification step with SMS disclosure, SMS Terms and Privacy Policy links

Shown with our internal test patient record; contact details are masked on screen.

Screenshot: Wellness Plan member portal sign-in (ap.dental/pages/wellness-plan, "Manage My Plan")

Member portal Text message sign-in with SMS disclosure, SMS Terms and Privacy Policy links

Message details

  • Sample message: "Your AP Dental verification code is: 482109. This code expires in 10 minutes."
  • Frequency: one message per code request.
  • Cost: Message and data rates may apply.
  • Help: reply HELP, call (833) 722-8833 or email info@ap.dental.
  • Opt out: reply STOP at any time. Reply START to resume.

Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. Full details: SMS Terms · Privacy Policy.